SupportTazuna サポート
Contact
For problems or questions, email the address below. It helps to include your iPhone and Apple Watch models, the iOS and watchOS versions, and what happened.
Kengo Hottakengo.hotta.work@gmail.com
Frequently asked questions
- A ride recorded on Apple Watch does not appear on the iPhone
- The watch saves each ride first and sends it automatically when the iPhone is nearby. Check that Bluetooth is on and the watch is paired with the iPhone, then open Tazuna once on both. Arrived rides appear in a banner on the Diary tab and in Settings > Data on this iPhone > Rides. A ride stays on the watch until the transfer has finished.
- How do I register an arena?
- Open Settings > Arenas > Add arena to see a satellite map. Move the crosshair onto a corner of the arena and tap Place here: either all four corners in order, or the two corners at the ends of a long side plus the size (20 x 40, 20 x 60 or custom), then save. Rides recorded inside the arena are then drawn on its plan. The iPhone uses your location only on this screen, to centre the map.
- How do I export my data?
- Settings > Data on this iPhone > Export data (JSON) saves your horses, diary and rides as one JSON file that you can keep or share.